I have had mine since 2019. Don't have many hours on it. I purchased it from the factory in Texas. It was an auction. When it was delivered, the roof was missing. Apparently it broke and blew off in transit. The driver refunded me $200.00. The next morning I contacted Massimo and advised them of what happened, and was fully prepared to purchase another roof. This was a floor model, so it didn't have much of a warranty. Much to my surprise, they sent out a new one free of charge. I have also had some technical questions, and one of their techs has been very helpful with wiring diagrams, tech advice, etc. I know that hasn't been the case with some owners, especially those who bought their machine through Tractor Supply. Apparently Massimo has not been prompt with warranty reimbursements with repair shops, causing most shops to refuse to work on them. Believe me, I get that. Maybe this will all change, especially if they want to step up their sales and service. I just wanted to say that I have been fortunate to have good encounters with the factory. Sent from my SAMSUNG-SM-G891A using Tapatalk