Oh they were nasty about it on the phone.. Isaid I wanted it repaired under my warranty , where do I take it and he said.. That aint gonna happen! He said all HISUN warranty is voided ! You must pay for it!....tough luck!.. I said I might sue, he said..go ahead ,you certainly wont be the first! All repair shops in my state refuse to work on them except 2 and only if and unless you pay cash up front anf no warranty on parts .. I spent the last couple years telling everyone about them too ..Mine is now a hybrid of Hisun and Yamaha parts.