This is Casey from Leaf Asia.
First, thanks for Bigdan's kind help and Kinarfi's input.
With regarding to the topic that James Funtjar issued, I want to say I feel sorry, this shipment goes in a way out of our image.
For this shipment, I myself still feel confused. There are 3 versions of shipping status:
DHL Website shows the parcel has been delivered and signed receipt ( Anyone can check on DHL official website with tracking number: 2833275944);
According to DHL staff that James Funtjar found: The parcel is on the way returning from UPPS since it can not be delivered to the address James provided to me. It was sent back on Jan-11th and hasn't arrive Phonex USPS up till now.
James mentioned in his email: the parcels has been lost by USPS.
Isn't this confusing? Which of the above is the real fact?
If according to DHL, when they were waiting for customer (James) to pick up the parcel, the shipment could be finished earlier.
I am not trying to avoid any responsibility, i care our business reputation more than money. i want to provide good services to all customers no matter how big their order is. But i want to do this based on fair and reasonable reason. I just want to make clear the whole thing. I will take all responsibility that I should take.
Again, I hope James can be calm down and work with me to verfy the shipment and work out a plan to solve the problem.
As Kinarfi's suggestion, I collected emails between James and I for this shipment in attached EXCEL file. All emails are screen-copied. Any input or advice will be appreciated.
i think all of us will learn from this issue.
Thanks
Casey
Leaf Asia
2017-02-18
Problem with Leaf Asia related Emails .xlsx