My winch has had the same problem not being able to go in or out. I have had to put it on free spin, hook it to something solid and hit reverse to undo it. My winch is actually broken right now. I haven't had time but I think warranty might cover my problem - somehow the cast broke on the main housing. The cable slipped between the roller and the drive motor and frayed my cable really bad (this was all before I manually unwound it) If I do get a new unit, the plan is to mount it to the rear and replace it with a better one up front. When I have two winches I will be looking for and in-line switch with a key to lock out the opposite winch. That way I'll be covered both ways and it is generally easier on everything if you go out the way you came from. As far as distance goes I carry a 25' chain, 50' extra aircraft cable, poly slings to tie of to the trees with and spare clevises under my drivers seat. With this setup I have yet to find a distance too far here in Alberta. The only thing I need is the winch remote we discussed in a previous thread.