according to the factory owners manual, you are required to perform an oil change at 50 miles. and the next service is not due until 250 miles. But none of these have any bearing to a faulty cam chain tensioner. I think the dealer is the one pushing back not hisun. Hisun has never asked me for customers service records. Even though they can, it is very rare. The dealer is the one asking. In the owners manual it states: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner’s manual. HISUN recommends that you retain all receipts covering maintenance on your vehicle, but HISUN cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance As the vehicle owner, you should be aware that HISUN may deny your warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. You have not done any abuse, you did not neglect this uvt, you did not do improper maintenance as well. Lack of a timely service is not improper maintenance, simply late on the service.