i just this replied to another thread. We had the same issues, plus the 4x4 actuator failed. Resolved, but it took a load of effort to get Hisun to clean out the rats nest in Texas. Should be better now. Call Jamie Cheek, the guy who cleaned house. Good luck, and please post your results. Cheers.
Hisun still keeps them close to the vest. GORJ posted a diagram above. It helped me a bit in troubleshooting. It did not reveal the problem. My issue was a failed battery pack that the onboard software did not detect. After a friendly call from my legal department, Hisun looked closer at the problem. Mr Sun sent in his troubleshooter, Jamie Cheek ( 214 542-3760) who fired several “engineers” at the Texas plant ( hard to believe the emails those guys sent to me and my dealer), and sent my dealer a fresh battery pack and software update. The machine has been flawless since. It was a five month ordeal.
Ours is a 2019 model, but discovered to have been built in 2017. So the battery pack might have been dead before it got sold. The software upgrade was not specced, but we notice several subtle differences in the panel interface. All are big improvements. I hope your issues are resolved quickly. It really is a capable machine.