The big questions is...did you pay for the Mule, or put a deposit down for it ? When I called Kawasaki Customer Service(weekly) the man I talked to checked the database for the dealer, to see if the dealer had ordered the parts, and where I was on the dealer's list. If the dealer has not ordered the parts, then you are not on a waiting list with Kawasaki. Kawasaki was shipping parts on a first come first served basis...for new purchases and recalls. There was a parts supply problem getting parts from China, but arrangements were being made to get them from domestic sources. Make sure your dealer has ordered parts for your Mule, and then follow up with Kawasaki Customer Service. Good Luck ! Be Pro Active ! Raise Hell if you have to !