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RANDY ROGERS

By RANDY ROGERS
in Hisun UTV SxS Forum

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RANDY ROGERS Rookie

RANDY ROGERS

Posted
Posted

BEWARE OF HISUN WARRANTY NOT REAL. 241 MILES ON MY KIDS SIDE X SIDE AND THEY WANT TO PATCH IT. 5000.00 DOLLARS COST ABOUT 19.50 A MILE. STAY CLEAR.

correction Hisun replaced my engine nothing bad to say about them. would purchase again. I did have to contact company myself but they did what was needed.

RANDY ROGERS Rookie

RANDY ROGERS

Posted
  • Author
Posted

YES I HAVE A SERVICE MANUAL BUT THEY PUT BLUE LOCTITE ON IT AND IT ONLY LASTED FOR 13 MILE I CALLED THEM BACK AND THEY SAID THEY WOULD USE RED. BUT THE SHAFT IS STRIPPED WITH FLAT THREADS. THE SERVICE CENTER IS 11/2 HOURS AWAY AND IF I WORK ON IT IT'LL VOID WARRANTY.

strike250 Community Regular

strike250

Posted
Posted

I am assuming you are talking about the front sprocket? You stated the shaft was stripped? There should be a lock washer on it, preventing the nut from backing off. It sounds like the locking washer is not there, this would cause the sprocket nut to become loose for sure! Regardless of what loctite you used. I have some contacts at Hisun, let me know if you need some assistance here, I can make a call for you. Matt

  • 1 month later...
RANDY ROGERS Rookie

RANDY ROGERS

Posted
  • Author
Posted

I have to say Hisun has really come through for me contacted the plant and they sent brand new engine for my strike. I and my son are really pleased. Thank you Hisun. If you have a problem contact the plant.

  • 6 months later...
strike250 Community Regular

strike250

Posted
Posted

Well my unit is well out of warranty, but most of my problems have been minor. Mostly loose nuts and bolts and the main gauge is not working properly. But like any manufacture they all offer very limited warranty due the off road nature of them. Lucky me I am a master mechanic and happen to be able to repair most of the problems myself. I really don't have a dealer near me that makes it easy to take it to. Having to do a lot of the repairs myself has also taught me alot about the Hisun UTV's. Overall I am happy with the product and performance. I knew going into it what I was getting into and really have no regrets. Glad you were able to work things out. if you ever have any questions, let me know and I'll be happy to help you out.

  • Like 2
  • 9 months later...
jeff Rookie

jeff

Posted
Posted

Stay as far away from this company as you can,  fit and finish nice but I bought a truck load and every single machine failed in the first 5 miles and took months to get parts. 5 out of 5 generators failed as well! They set up dealers just to get rid of inventory.  old inventory goes to the auction house and drives the value down,  Nada wont ever put a resale value on their website.  They do not support dealers, I finally got my last one to the auction house and the throttle cable broke on it way to the selling line!

like throwing money away doing business with these folks... Run away as fast as you can! or just send me the cash!

strike250 Community Regular

strike250

Posted
Posted

Hey Jeff,

I can totally understand your situation big time. I am not sure why it took you so long to get parts from the manufacture, I am not a dealer and have not really had any trouble getting parts I need, and even some odd parts at that I have to admit. I agree the fit and finish is nice, but without the dealer support its hard to make it as a dealer. I have worked for one before some of my deployments and am familiar with the problem with warranty and customer satisfaction. No one wants to buy a vehicle and have it break down right away. I don't believe they set up dealers just to get rid of inventory, perhaps its just to help get more dealers out there for support as well. The larger the dealer network, the better its going to be for the manufacture to support the dealer network. It sounds like maybe you had a bad dealer network manager who did not support you. I also don't know what area you are in, but here in southern california, there are none of these really out there for sale used. I have looked! If they had a lot of dealers selling them to auction houses, then the market place would be showing them available, but I just dont see that.

I cannot comment on the generator side of life, as I know more about the UTV side of things. But I have been a mechanic at a large name brand dealer, (name not important) and we had our share of faulty equipment from them as well. We have had issues with what I called 'made on friday' where it looks like they just put it together to get out of there, and they just hoped the dealer would take care of it.

All I tell my customers as a service center and performance shop, is that we like to really go through them before they go out for the first time. I like to look over all the nuts and bolts, run them for a bit and look for problems before they use them. This way I can make sure their weekend will be the best possible. I am sure you have great mechanics, and have probably been in the industry for a long time, and once in a while these things do happen. Remember the Polaris fire recall? it was hard for the dealers here to deal with that when it came out. I am also sorry to hear that you had such a bad experience with the dealer network, that sounds like it shouldnt have happened that way, or perhaps they should have been there more for you. But again, I am only going by your few words and I am sure I don't have all the information available. I hope you have recovered and are doing well now. I wish you all the best and success.

If you could, perhaps you might tell me some of the issues you had with the units breaking down within the first 5 miles as you said. I would love to be able to touch up on these areas with my customers, and perhaps prevent any problems happening on my end as well. In this business we all need to support and help one another I have found. so, if you have any specific areas that were causing you problems, please let me know about them. Thank you

 

 

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