2020 Kawasaki Mule Pro FXT Stop Sale

[Nuclearcowboy]

2 hours ago, JHICKM4 said:

Picked mine up yesterday. Will post pics later today.  From March 17th to May 9th. 

Guess I'm luckier than some. Dealer also sells Polaris and sells more Polaris than any 

other. I was determined in what I wanted and waited it out... SO  GLAD I did.  Will still 

have to wait on the windshield to come in. 

Trust me you wont be sorry with the Mule. 

John

Russellville, AR. 

I’m in Conway and have been waiting on mine since February 2nd - still no light at end of tunnel.

 

[West 5757]

I’ve decided to to stop thinking about mine until they call me and tell me it’s ready. My local dealer is kept in the dark in most things regarding this whole situation and I truly think Kawasaki customer service is giving me all the info they have, none of it leads to a Mule in the driveway though. It’s just a bad situation made worse by Covid. 

[the Lightkeeper]

Diesel has more power, better fuel economy, though it is noisier than a gasser, I am used to diesel engines. Don't have to worry about Gasohol problems with gasser engines and fuel systems. The Kawasaki brochure has a lot of comparison specs. Search Google for info.

[the Lightkeeper]

The big questions is...did you pay for the Mule, or put a deposit down for it ? When I called  Kawasaki Customer Service(weekly) the man I talked to checked the database for the dealer, to see if the dealer had ordered the parts, and where I was on the dealer's list. If the dealer has not ordered the parts, then you are not on a waiting list with Kawasaki. Kawasaki was shipping parts on a first come first served basis...for new purchases and recalls. There was a parts supply problem getting parts from China, but arrangements were being made to get them from domestic sources. Make sure your dealer has ordered parts for your Mule, and then follow up with Kawasaki Customer Service. Good Luck ! Be Pro Active ! Raise Hell if you have to !

[JHICKM4]

I had put a deposit down to hold the machine.  The dealer told me they had the parts ordered for all of the machines they had in stock,

and any new machines would be coming from the factory with the recalled parts already installed.  I had checked with other dealers throughout 

the state and not one of the other dealers even mentioned that the Mules would needed repaired before they could sell them. 

Sorry Newbie in Conway... hope your not dealing with Duncan/RVT , as they werent honest with me at all.  But they sure tried to sell me on a Kubota!!!

 

[Nuclearcowboy]

1 hour ago, JHICKM4 said:

I had put a deposit down to hold the machine.  The dealer told me they had the parts ordered for all of the machines they had in stock,

and any new machines would be coming from the factory with the recalled parts already installed.  I had checked with other dealers throughout 

the state and not one of the other dealers even mentioned that the Mules would needed repaired before they could sell them. 

Sorry Newbie in Conway... hope your not dealing with Duncan/RVT , as they werent honest with me at all.  But they sure tried to sell me on a Kubota!!!

 

Yes, it is that dealer- I personally went in to dealership parts dept and they have the engine recall parts, just not steering parts for that recall. Parts guy said they ordered those April 1st - not sure what too so long to put order in.  One thing I did find out is that recall parts are ordered by VIN number- Kawasaki requires that to track which units are still outstanding for recall. So, parts coming in are not on a first come first serve basis - dealer is obligated to have them put on the machine they were shipped for by VIN number when they come in

[West 5757]

From what I’m hearing, it would be a good idea to call customer service again tomorrow and see what they say this time. They were in a training session for the last 3 hours of the day on Friday according to their answering machine. 

This is one the most frustrating situations I’ve been a part of. I despise the fact that nobody, and I mean absolutely nobody, from Kawasaki can give an answer about any of this that seems reasonable or turns out to be truthful. If this were a restaurant or retail store I were dealing with, I would cancel my order and never return. 
 

It isn’t like we’re buying some small ticket item that I can get from multiple sources. I’m trying to spend 15k on something during a time when most people aren’t buying bubble gum and I can’t get a straight answer anywhere. Kubota is looking better all the time! 

[Colby]

Just purchased a Pro-FXT EPS today...wondering how long till it’s ready to pick up?

[Daniel Tully]

On 5/14/2020 at 9:26 PM, Colby said:

Just purchased a Pro-FXT EPS today...wondering how long till it’s ready to pick up?

I might start calling Kawasaki and asking them now. I would expect once the pipeline of steering parts started it will do nothing but increase as long as needed. It seems to take most dealers around a week to get the part installed. If I had to guess... I would say over a month to pick it up. Hope i'm wrong.=

[West 5757]

I keep getting ‘next week’ from Kawasaki. Eventually they’ll be right. 

[Colby]

Picked it up today. Purchase to pickup was 6 days. Salesman said they got enough parts in to finish up already sold units and got a head start on those still on the lot. Shouldn’t be too long for everyone now!

[Travis]

👍👍👍👍👍

[West 5757]

That’s another good looking ride!!

 

Called Kawasaki yesterday about mine. Said parts would be at the dealer next week....4th week in a row that they’re shipping parts next week. I’ve apparently made someone mad and it’s costing me now .

[Nuclearcowboy]

I bought  mine February 2nd, it’s May 21 now and still no light at end of tunnel regarding recall parts - verified with dealer weeks ago that they are in fact on order and have been. Called Kawasaki customer service and all they could tell me is get with my dealer - no help whatsoever.  3 months and 20 days is ridiculous. I’m not buying one for fun , I need one because my farm really demands it.  As a result, I threw in the towel today.  Went down and bought a Polaris XP 1000 and it’s in my shop tonight. Calling dealer tomorrow to get my money back. I hope Kawasaki reads this post.

[West 5757]

I don’t blame you one bit. I wish there was another machine that I was on the fence about. I would’ve bought it already. 
 

What I really don’t understand is how Colby bought his and had it 6 days later and we’ve waited since Feb. Now his dealer has parts for units that aren’t even sold yet. Where is your dealer located Colby? I’d like to see what they have available. 

[Colby]

My dealer is in North Texas. Outdoor Powersports in Gainesville, TX, to be exact. I held off buying since January. I’ve been following you guys’ ups and downs on here. I kept in contact with my salesman over text about once a week. When he said they were starting to get parts in for some I went ahead and purchased. They kind of pride themselves on customer service and an easy sales process, it’s a pretty good-sized dealer, and they’re advertised price was lower than some other quotes I’d had with firefighter discounts and such, so I figured if anyone around here could get the parts soon it would be them. Blessed to be correct...and a bit lucky. There are 3-4 dealers closer to home than they were, but they couldn’t beat their price, and like I said...I thought a larger dealer might have the hookup with getting recall parts in quicker. I have no proof that this is true, but it made sense in my head😂. Plus, I did everything by text and email. I didn’t lay eyes on my ride until yesterday when I went to pick it up.

[West 5757]

Has anybody else had an update? I’m thinking I might be the only one on this board still waiting. 

[the Lightkeeper]

If you don't raise Hell about this with Kawasaki Customer Service every week, best find a reputable dealer. When I called Kawasaki Customer Service, there was only one man that could give you straight answers . Seemed like the gals were too lazy, or didn't know how to research the problem. I think his name was "Nate"...Good Luck !...

[Jeremy ....]

My father had his picked up early yesterday and it was dropped off about 5 pm yesterday.  I don't think the change to the ventilation system is going to fix the problem as it is still likely that condensation will freeze in the new breather system

[West 5757]

Picked it up Saturday...absolutely love it. 

[2-8]

Your patience has been well rewarded.  Congratulations!

[Colby]

Congrats West 5757! Even though I received mine a couple weeks ago, I’ve been checking back on your progress. Glad it’s finally in the woods where it belongs!

[Tmweb13]

I ordered a Mule Pro FXT on May 7th in Ohio. I was told it would be 7-10 days. I asked them about the recalls and if that would affect my wait time. They said that all models coming from Kawasaki at that point had all been fixed and would not be delayed because of the recalls. As of today, I am still waiting for mine. I called the dealer a little less than two weeks ago to check on it.  They told me it (obviously) hadn’t come in yet but they were hoping it would be in that week. He called me that Friday (Friday before Memorial Day weekend) and said it still wasn’t there and they weren’t sure when it would be in. He said they had an email in with Kawasaki asking about an ETA but had not received any response back from Kawasaki at that point. He said they were hoping for last week but wasn’t optimistic about it because of the lack of reply from Kawasaki. He blamed it on the large amounts of orders on them and the delays from Covid-19. I figured I would wait until the end of this week and give them a call again to see if they have any update. I have a trip planned for the end of June that I’ll need it for, I thought ordering at the beginning of May would give me plenty of time to get it and use it around the farm to get familiar with it before loading it on a trailer and going to play with it. Hopefully I’ll get it soon. I’ve been waiting as patiently as I can for it. 

[the Lightkeeper]

I strongly suggest you call Kawasaki Customer Service for some answers.  Did you put a deposit down, or pay, for the Mule ? If you didn't , you may have a longer wait than expected. Other customers that have paid will get their machines before those who have not. The latest Kawasaki News advertises the 2021's are out now.  The Kawasaki Mule is worth waiting for. I have mine all decked out now...Great Mule !...Good Luck to you !...Your Great Adventure Is Waiting for You !...

[Tmweb13]

9 minutes ago, the Lightkeeper said:

I strongly suggest you call Kawasaki Customer Service for some answers.  Did you put a deposit down, or pay, for the Mule ? If you didn't , you may have a longer wait than expected. Other customers that have paid will get their machines before those who have not. The latest Kawasaki News advertises the 2021's are out now.  The Kawasaki Mule is worth waiting for. I have mine all decked out now...Great Mule !...Good Luck to you !...Your Great Adventure Is Waiting for You !...

He had me put a $200 deposit down the day he ordered it. I planned on putting $2000 down and financing the rest but didn’t have it with me (I didn’t go intending to buy that day but ended up doing so). We did all the financing paperwork but I haven’t actually signed anything yet, nor have I given them the $2000, so I’d assume I haven’t actually technically bought it yet, just put down a deposit. I’m sure I will love it once I get it, the wait is just frustrating. 
 

I had checked Kawasaki’s website last week to see about talking to somewhere to see if I could get some information on what’s going on, but it said that I need to go through my dealer to get that information. Maybe I’ll try giving their customer service a call this week anyway and see if I can get any info out of them. 

[the Lightkeeper]

Go ahead and call Kawasaki Customer Service...They were always courteous and helpful with information available when I called them...Weekly....  Your deposit qualifies you as a buyer....Good Luck !...

[West 5757]

Tmweb, you’re in a similar spot to what I dealt with. I would continually call customer service. If they say it’ll be at the dealer next week, call and ask if it has shipped; you have to stay on top of it. Hopefully they can pump it out quick. I’ve heard numerous times that they are shipping thousands of parts a week so surely it won’t be long. 

[Tmweb13]

Well, I heard back Kawasaki today. They said that it “seems” that the manufacturing plant was closed for a few weeks due to Covid-19. They said that the plant is opened back up now but they cannot give an eta on when the dealership will be receiving my Mule. He said that his best guess is somewhere between 30-60 days....  I wish they would have relayed this information to the dealership instead of leaving them in the dark on the situation. Would have been nice to know that instead of 7-10 days, it would take me 2-3 months to get the Mule. Regardless, I suppose I’m at the mercy of the virus and it’s delays if I want a Mule. 

[Travis]

It will be well worth the wait!

[Kmrider]

On 12/31/2019 at 5:05 PM, Kmrider said:

Tried to buy a 2020 Kawasaki Mule Pro FXT and was told their was a stop sale on them, but the dealer had no info on what the problem was or how long until a solution is found to whatever the issue is.   Anyone know anything about this?

Dec 31st. It was a long wait but worth it!